Intercom incident

[EU Hosting] Customers and teammates are currently unable to make or receive phone calls.

Minor Resolved View vendor source →

Intercom experienced a minor incident on January 29, 2026 affecting Phone, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 05:31 PM UTC
Resolved
Jan 29, 2026, 05:31 PM UTC
Duration
—
Detected by Pingoru
Jan 29, 2026, 05:31 PM UTC

Affected components

Phone

Update timeline

  1. investigating Jan 29, 2026, 05:20 PM UTC

    Status: Investigating We're seeing issues with Phone, specifically where customers and teammates are currently unable to make or receive phone calls..Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Phone (Full outage)

  2. resolved Jan 29, 2026, 05:31 PM UTC

    Status: Resolved Between 16:20 - 17:16 UTC, most phone features were in a degraded state, including outbound and inbound phone calls. We apologise for the disruption. Affected components Phone (Operational)