Intercom experienced a minor incident on January 29, 2026 affecting Fin AI Agent, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 29, 2026, 08:34 PM UTC
Status: Identified Fin for Salesforce is experiencing errors. Customers using Fin for Salesforce can resolve this issue by going into Fin Settings, then Salesforce Integration, and then clicking reconnect. This will allow for full service recovery. Affected components Fin AI Agent (Degraded performance)
- monitoring Jan 29, 2026, 09:13 PM UTC
Status: Monitoring To recover service, log into Fin for Salesforce, go to Fin Settings, then Salesforce Integration, and then click reconnect. If you are still having issues, go to https://login.salesforce.com/ and log out of all sessions. Then try reconnecting again. Affected components Fin AI Agent (Degraded performance)
- resolved Jan 29, 2026, 09:32 PM UTC
Status: Resolved Customers using Fin for Salesforce can resolve this issue by going into Fin Settings, then Salesforce Integration, and then clicking reconnect. This operation must be performed by the cluster. We have confirmed that all customers following this process have seen recovery. Affected components Fin AI Agent (Operational)