Intercom incident
[AU Hosting] Customers and teammates are currently unable to make or receive phone calls.
Intercom experienced a minor incident on January 29, 2026 affecting Phone, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Phone
Update timeline
- investigating Jan 29, 2026, 05:20 PM UTC
Status: Investigating We're seeing issues with Phone, specifically where customers and teammates are currently unable to make or receive phone calls..Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Phone (Full outage)
- resolved Jan 29, 2026, 05:31 PM UTC
Status: Resolved Between 16:20 - 17:16 UTC, most phone features were in a degraded state, including outbound and inbound phone calls. We apologise for the disruption. Affected components Phone (Operational)