Intercom experienced a minor incident on April 15, 2026 affecting Fin AI Agent, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2026, 04:57 PM UTC
Status: Investigating Fin is currently experiencing delayed response times. Our team is aware of the issue and are currently investigating. We will update you here when we have more information. Affected components Fin AI Agent (Degraded performance)
- identified Apr 15, 2026, 05:20 PM UTC
Status: Identified We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective. Affected components Fin AI Agent (Degraded performance)
- resolved Apr 15, 2026, 05:29 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Fin AI Agent (Operational)