Is INSTANDA down?

We've identified an issue causing an inconsistent response to API requests and our engineers are urgently working on a solution. Analysis suggests the issue may affect multiple integrations. You may be affected if an API callout’s integration uses quote details that aren’t mapped as its input variables, because the callout now only re-runs when those inputs change, potentially leading to stale quote values being presented for use. We have confirmed that in build 1.110, the callout only re-runs when one of its input-variables changes.

Our engineers have identified the code issue which creates the current incident and have replicated it locally. They are now working on building a fix for this and we will notify you when we have a minor version available to deploy.

Our engineers have built the correction for this incident and will deploy a minor version of 1.110 overnight. We apologise for any impact on your use of the INSTANDA service and ask that you [contact the service desk](https://support.instanda.com/) should you have any questions or need any support related to the incident.

Having deployed a minor release on version 1.110, tests indicate that normal operation has been resumed and this incident is now closed. Please accept our apologies for any impact caused to your use of the service.

We are currently investigating an interruption affecting the processing of online payments. As a result, client sites are experiencing difficulties completing payment transactions. Resolving this issue remains our highest priority, and our technical specialists are working closely with our payment processor to identify the root cause and restore full service as quickly as possible. We will continue to share updates here as new information becomes available. In the meantime, if you have any specific questions or concerns, please contact the INSTANDA Platform Support Team, who will be happy to assist. We sincerely apologise for the disruption this incident may cause.

Systems are now fully operational. We are closely monitoring payment transactions with our payment processor to confirm that service remains stable across all regions. If you notice any issues completing payments, please contact the INSTANDA Platform Support Team. We apologise for any inconvenience caused.

We are currently investigating an interruption affecting the processing of online payments. As a result, client sites are experiencing difficulties completing payment transactions. Resolving this issue remains our highest priority and our technical specialists are working closely with our payment provider to identify the root cause and restore full service as quickly as possible. We will continue to share updates here as new information becomes available. In the meantime, if you have any specific questions or concerns, please contact the INSTANDA Platform Support Team, who will be happy to assist. We sincerely apologise for the disruption this incident may cause.

The online payments service has been fully restored and we’re monitoring to ensure continued stability. INSTANDA technical teams will be performing verification work in order to assess whether any remedial action is required for specific clients. However, should you have any pressing issues or concerns please don't hesitate to contact the Platform Support Team. Thank you for your patience and understanding throughout the duration of the incident.