INSTANDA incident

Service disruption to the processing of online payments

Major Resolved View vendor source →

INSTANDA experienced a major incident on October 2, 2026, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2026, 11:48 AM UTC
Resolved
Oct 02, 2026, 12:03 PM UTC
Duration
14m
Detected by Pingoru
Oct 02, 2026, 11:48 AM UTC

Update timeline

  1. investigating Oct 02, 2026, 11:48 AM UTC

    We are currently investigating an interruption affecting the processing of online payments. As a result, client sites are experiencing difficulties completing payment transactions. Resolving this issue remains our highest priority, and our technical specialists are working closely with our payment processor to identify the root cause and restore full service as quickly as possible. We will continue to share updates here as new information becomes available. In the meantime, if you have any specific questions or concerns, please contact the INSTANDA Platform Support Team, who will be happy to assist. We sincerely apologise for the disruption this incident may cause.

  2. resolved Oct 02, 2026, 12:03 PM UTC

    Systems are now fully operational. We are closely monitoring payment transactions with our payment processor to confirm that service remains stable across all regions. If you notice any issues completing payments, please contact the INSTANDA Platform Support Team. We apologise for any inconvenience caused.