INSTANDA Outage History

We are currently investigating an interruption affecting the processing of online payments. As a result, client sites are experiencing difficulties completing payment transactions. Resolving this issue remains our highest priority, and our technical specialists are working closely with our payment processor to identify the root cause and restore full service as quickly as possible. We will continue to share updates here as new information becomes available. In the meantime, if you have any specific questions or concerns, please contact the INSTANDA Platform Support Team, who will be happy to assist. We sincerely apologise for the disruption this incident may cause.

Instanda is investigating an issue affecting Publish to Test.

design.instanda.com service has now been restored, and the issue affecting Publish to Test has been resolved. Instanda is continuing to investigate the root cause of the incident.

Our technical teams are currently investigating an issue that is affecting Auto Renewals functionality. Manual Renewal of policies isn't affected. We offer our apologies for any disruption this may cause you and your customers. Please be assured that this is being investigated as a high priority. Thank you for your patience and understanding whilst our teams investigate this issue.