inSided Outage History

inSided is up right now

inSided had 10 outages in the last 2 years totaling 2596h 52m of downtime — averaging 0.4 incidents per month.

There were 10 inSided outages since October 6, 2025 totaling 2596h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.insided.com

Major September 29, 2026

[EU and US communities] Elevated error 500 and 504 errors when logged in

Detected by Pingoru
Sep 29, 2026, 11:05 AM UTC
Resolved
Sep 29, 2026, 12:35 PM UTC
Duration
1h 29m
Affected: Status of our EMEA Community InfrastructureStatus of our US Community Infrastructure
Timeline · 3 updates
  1. identified Sep 29, 2026, 11:05 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 29, 2026, 11:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 29, 2026, 12:35 PM UTC

    This incident has been resolved - we sincerely apologise for this disruption to the platform and we will upload an RCA document here when completed.

Read the full incident report →

Minor August 24, 2026

US - User overview slow to update

Detected by Pingoru
Aug 24, 2026, 07:35 AM UTC
Resolved
Aug 25, 2026, 01:21 PM UTC
Duration
1d 5h
Affected: User Overview
Timeline · 2 updates
  1. investigating Aug 24, 2026, 07:35 AM UTC

    We are currently investigating this issue - the user overview for US communities is taking longer than usual to display new users, this slowness is also occurring on the control homepage widgets.

  2. resolved Aug 25, 2026, 01:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 4, 2026

[EU + US communities] Topics failing to load

Detected by Pingoru
Aug 04, 2026, 07:57 AM UTC
Resolved
Aug 04, 2026, 11:27 AM UTC
Duration
3h 29m
Affected: Status of our EMEA Community InfrastructureStatus of our US Community Infrastructure
Timeline · 3 updates
  1. investigating Aug 04, 2026, 07:57 AM UTC

    We are currently investigating an issue with topics not loading correctly, we will update this page asap with more information once known.

  2. monitoring Aug 04, 2026, 08:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 04, 2026, 11:27 AM UTC

    This issue has been resolved - time of the incident (CEST) 9:33am - 10:00am; a 27 minute period in which most topics were returning a 404 error page instead of the topic. It was caused by an unexpected side affect of a downstream change to one of our platform security mechanisms, we apologise for this temporary disruption.

Read the full incident report →

Critical July 8, 2026

Intermittent timeouts and slowness are identified in our EU communities

Detected by Pingoru
Jul 08, 2026, 09:45 AM UTC
Resolved
Jul 08, 2026, 11:54 AM UTC
Duration
2h 8m
Affected: Status of our EMEA Community Infrastructure
Timeline · 2 updates
  1. identified Jul 08, 2026, 09:45 AM UTC

    Intermittent timeouts and slowness are identified in our EU communities. We identified the issue and are mitigating it. We will follow up and take necessary actions whenever we mitigated.

  2. resolved Jul 08, 2026, 11:54 AM UTC

    We have traced the root cause of the recent downtime to an AWS hardware failure. We apologize for the inconvenience this caused. Our team is already putting structural measures in place to ensure that similar hardware issues will not impact our platform going forward.

Read the full incident report →

Notice July 2, 2026

Investigating AI Answers / AI Summary Services

Detected by Pingoru
Jul 02, 2026, 05:28 PM UTC
Resolved
Jul 02, 2026, 07:34 PM UTC
Duration
2h 6m
Affected: Search FunctionalityCommunity Search
Timeline · 2 updates
  1. investigating Jul 02, 2026, 05:28 PM UTC

    We are currently investigating an issue affecting AI Summary features, which may result in unexpected or incomplete responses. Search results are not impacted.

  2. resolved Jul 02, 2026, 07:34 PM UTC

    The issue affecting AI Summary features has been successfully resolved, and normal functionality has been fully restored. Thank you for your patience while we worked to fix this.

Read the full incident report →

Critical May 29, 2026

Events Module Unavailable for US Communities

Detected by Pingoru
May 29, 2026, 07:21 PM UTC
Resolved
May 29, 2026, 07:45 PM UTC
Duration
23m
Affected: Events Module
Timeline · 2 updates
  1. investigating May 29, 2026, 07:21 PM UTC

    We are currently investigating reports that the Events module is not working or failing to load for users within our US communities. Our engineering team is looking into the root cause, and we will provide an update within the next 30 minutes. We apologize for the inconvenience and appreciate your patience while we work to resolve this.

  2. resolved May 29, 2026, 07:45 PM UTC

    The issue affecting the Events module in US communities has been fully resolved, and normal functionality has been restored. We appreciate your patience and apologize for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our support team at [email protected]

Read the full incident report →

Minor December 2, 2025

Salesforce Connection Failure

Detected by Pingoru
Dec 02, 2025, 05:42 PM UTC
Resolved
Mar 18, 2026, 04:35 PM UTC
Duration
105d 22h
Affected: Salesforce IntegrationSalesforce Integration
Timeline · 8 updates
  1. investigating Nov 21, 2025, 12:47 PM UTC

    We are investigating reports of Salesforce Connection failures and we will update here as soon as we have more details.

  2. identified Nov 21, 2025, 02:01 PM UTC

    This issue has been tied to the temporary revocation of Salesforce authentication credentials by Salesforce - we are working on getting these reinstated asap, no community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.

  3. identified Nov 22, 2025, 02:57 AM UTC

    Work is ongoing to get Salesforce authentication reinstated. No community data should be lost and events can be replayed again on our side to fill in the gaps once the authentication credentials have been reinstated.

  4. identified Nov 22, 2025, 07:36 PM UTC

    The Salesforce and Gainsight incident remains ongoing. Our teams are actively working to resolve the issue and restore functionality as quickly and safely as possible. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

  5. identified Nov 22, 2025, 07:48 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Dec 02, 2025, 05:42 PM UTC

    The Salesforce and Gainsight incident remains ongoing. Rest assured our teams are working around the clock to resolve the issue and restore functionality as quickly and safely as possible. In the meantime, we are preparing a workaround and steps to re-enable services. For the latest updates and FAQs, please visit the main status page: https://status.gainsight.com/incidents/gvng0kly8vwf

  7. monitoring Dec 13, 2025, 10:43 PM UTC

    The Gainsight CC<>Salesforce integration has now been re-enabled and customers can proceed with re-authenticating their connection. To restore full functionality, please follow the step-by-step reconnection guide available here: https://communities.gainsight.com/customer-communities-cc-17/communities-salesforce-integration-restoration-guide-29962

  8. resolved Mar 18, 2026, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 17, 2025

Issue with content creation and edits

Detected by Pingoru
Nov 17, 2025, 09:07 AM UTC
Resolved
Nov 17, 2025, 01:49 PM UTC
Duration
4h 42m
Affected: Status of our EMEA Community InfrastructureStatus of our US Community Infrastructure
Timeline · 4 updates
  1. investigating Nov 17, 2025, 09:07 AM UTC

    We are currently investigating an issue on some communities where content cannot be created or edited; either via the control administration area or sometimes from within the community destination pages.

  2. identified Nov 17, 2025, 12:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 17, 2025, 12:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 17, 2025, 01:49 PM UTC

    This issue has been resolved - we traced the source of the issue to some database indexes that were lost when a subsequent database update wiped out these indexes. We estimate that only around 10% of customers had this issue happen to their community and the problem was certainly not widespread. Any left over issues please contact [email protected] and we apologies for any inconvenience caused by this.

Read the full incident report →

Minor November 10, 2025

Custom community pages may not load properly

Detected by Pingoru
Nov 10, 2025, 06:38 PM UTC
Resolved
Nov 10, 2025, 11:54 PM UTC
Duration
5h 15m
Affected: Status of our EMEA Community InfrastructureStatus of our US Community Infrastructure
Timeline · 5 updates
  1. investigating Nov 10, 2025, 06:38 PM UTC

    We’re investigating an issue where custom community pages may not load correctly.

  2. identified Nov 10, 2025, 08:15 PM UTC

    Our engineering team has identified the root cause and is actively working on a fix.

  3. identified Nov 10, 2025, 09:08 PM UTC

    We have applied the initial fix which resolves this issue for the majority of customers. We are actively working on a fix that continues to impact custom pages for less than 1% of CC customers.

  4. identified Nov 10, 2025, 10:19 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Nov 10, 2025, 11:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Embedded Media Not Working

Detected by Pingoru
Oct 06, 2025, 03:18 PM UTC
Resolved
Oct 06, 2025, 07:55 PM UTC
Duration
4h 36m
Affected: Text EditorText Editor
Timeline · 3 updates
  1. identified Oct 06, 2025, 03:18 PM UTC

    Embedded media is currently not working for some video providers (e.g., Vimeo, Twitter, Vidyard, etc.). YouTube embeds remain unaffected and continue to work as expected. We’ve identified the root cause of the issue, and our engineering team is actively working on a fix. We’ll share an update as soon as the resolution is deployed.

  2. monitoring Oct 06, 2025, 07:25 PM UTC

    The fix was deployed, we are now monitoring this issue.

  3. resolved Oct 06, 2025, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →