inSided incident

[EU and US communities] Elevated error 500 and 504 errors when logged in

Major Resolved View vendor source →

inSided experienced a major incident on September 29, 2026 affecting Status of our EMEA Community Infrastructure and Status of our US Community Infrastructure, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 11:05 AM UTC
Resolved
Sep 29, 2026, 12:35 PM UTC
Duration
1h 29m
Detected by Pingoru
Sep 29, 2026, 11:05 AM UTC

Affected components

Status of our EMEA Community InfrastructureStatus of our US Community Infrastructure

Update timeline

  1. identified Sep 29, 2026, 11:05 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 29, 2026, 11:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 29, 2026, 12:35 PM UTC

    This incident has been resolved - we sincerely apologise for this disruption to the platform and we will upload an RCA document here when completed.