inSided incident

Intermittent timeouts and slowness are identified in our EU communities

Critical Resolved View vendor source →

inSided experienced a critical incident on July 8, 2026 affecting Status of our EMEA Community Infrastructure, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 09:45 AM UTC
Resolved
Jul 08, 2026, 11:54 AM UTC
Duration
2h 8m
Detected by Pingoru
Jul 08, 2026, 09:45 AM UTC

Affected components

Status of our EMEA Community Infrastructure

Update timeline

  1. identified Jul 08, 2026, 09:45 AM UTC

    Intermittent timeouts and slowness are identified in our EU communities. We identified the issue and are mitigating it. We will follow up and take necessary actions whenever we mitigated.

  2. resolved Jul 08, 2026, 11:54 AM UTC

    We have traced the root cause of the recent downtime to an AWS hardware failure. We apologize for the inconvenience this caused. Our team is already putting structural measures in place to ensure that similar hardware issues will not impact our platform going forward.