inSided incident

[EU + US communities] Topics failing to load

Critical Resolved View vendor source →

inSided experienced a critical incident on August 4, 2026 affecting Status of our EMEA Community Infrastructure and Status of our US Community Infrastructure, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 07:57 AM UTC
Resolved
Aug 04, 2026, 11:27 AM UTC
Duration
3h 29m
Detected by Pingoru
Aug 04, 2026, 07:57 AM UTC

Affected components

Status of our EMEA Community InfrastructureStatus of our US Community Infrastructure

Update timeline

  1. investigating Aug 04, 2026, 07:57 AM UTC

    We are currently investigating an issue with topics not loading correctly, we will update this page asap with more information once known.

  2. monitoring Aug 04, 2026, 08:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 04, 2026, 11:27 AM UTC

    This issue has been resolved - time of the incident (CEST) 9:33am - 10:00am; a 27 minute period in which most topics were returning a 404 error page instead of the topic. It was caused by an unexpected side affect of a downstream change to one of our platform security mechanisms, we apologise for this temporary disruption.