Inscribe incident
Document processing degraded latency, Help Center Outage
Resolved after 188 days 3 hours, affecting InscribeAI, Inc. Status service, on October 21, 2025.
Oct 21, 07:36 UTC Resolved - AWS has resolved this issue now so we can move out of monitoring to resolved. Oct 20, 20:33 UTC Update - Document processing statuses were not updating in the Inscribe app in the last 2 hours. UI users would have needed to refresh the page to see the latest statuses. API users were unaffected. All systems are operational as of 12:52 PM PT. Oct 20, 15:38 UTC Update - We have not observed any further problems with our systems but are continuing to monitor. Oct 20, 12:08 UTC Update - All of our services are operational but we are continuing to monitor until the upstream issues with AWS have satisfactory resolved. Oct 20, 09:54 UTC Update - Doc Processing times recovered. Help Center is back up. We will stay monitoring until the AWS incident is marked as fully resolved. Oct 20, 09:18 UTC Monitoring - These issues are due to the AWS outage and related side-effects. We are monitoring closely and will provide updates here.
Affected components
Update timeline
- investigating Oct 21, 2025, 07:36 AM UTC
Oct 21, 07:36 UTC Resolved - AWS has resolved this issue now so we can move out of monitoring to resolved. Oct 20, 20:33 UTC Update - Document processing statuses were not updating in the Inscribe app in the last 2 hours. UI users would have needed to refresh the page to see the latest statuses. API users were unaffected. All systems are operational as of 12:52 PM PT. Oct 20, 15:38 UTC Update - We have not observed any further problems with our systems but are continuing to monitor. Oct 20, 12:08 UTC Update - All of our services are operational but we are continuing to monitor until the upstream issues with AWS have satisfactory resolved. Oct 20, 09:54 UTC Update - Doc Processing times recovered. Help Center is back up. We will stay monitoring until the AWS incident is marked as fully resolved. Oct 20, 09:18 UTC Monitoring - These issues are due to the AWS outage and related side-effects. We are monitoring closely and will provide updates here.
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