Inscribe incident

Document processing degraded latency, Help Center Outage

Minor Resolved View vendor source →

Inscribe experienced a minor incident on October 20, 2025 affecting API, lasting 22h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:18 AM UTC
Resolved
Oct 21, 2025, 07:36 AM UTC
Duration
22h 17m
Detected by Pingoru
Oct 20, 2025, 09:18 AM UTC

Affected components

API

Update timeline

  1. monitoring Oct 20, 2025, 09:18 AM UTC

    These issues are due to the AWS outage and related side-effects. We are monitoring closely and will provide updates here.

  2. monitoring Oct 20, 2025, 09:54 AM UTC

    Doc Processing times recovered. Help Center is back up. We will stay monitoring until the AWS incident is marked as fully resolved.

  3. monitoring Oct 20, 2025, 12:08 PM UTC

    All of our services are operational but we are continuing to monitor until the upstream issues with AWS have satisfactory resolved.

  4. monitoring Oct 20, 2025, 03:38 PM UTC

    We have not observed any further problems with our systems but are continuing to monitor.

  5. monitoring Oct 20, 2025, 08:33 PM UTC

    Document processing statuses were not updating in the Inscribe app in the last 2 hours. UI users would have needed to refresh the page to see the latest statuses. API users were unaffected. All systems are operational as of 12:52 PM PT.

  6. resolved Oct 21, 2025, 07:36 AM UTC

    AWS has resolved this issue now so we can move out of monitoring to resolved.