Inscribe incident

Document Processing Failing

Critical Resolved View vendor source →

Inscribe experienced a critical incident on April 15, 2026 affecting Document Processing, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 07:49 AM UTC
Resolved
Apr 15, 2026, 08:16 AM UTC
Duration
27m
Detected by Pingoru
Apr 15, 2026, 07:49 AM UTC

Affected components

Document Processing

Update timeline

  1. investigating Apr 15, 2026, 08:15 AM UTC

    We are currently investigating this issue.

  2. resolved Apr 15, 2026, 08:25 AM UTC

    This incident has been resolved.

  3. postmortem Apr 15, 2026, 09:38 AM UTC

    Approximately 50% of documents uploaded between 7:49UTC and 8:16UTC failed to process as the result of a bad upgrade. The upgrade was rolled back and full service was restored.