Ingrid experienced a minor incident on May 20, 2025 affecting Checkout, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2025, 12:24 PM UTC
We are currently investigating an issue that intermittently causes the checkout widget to load properly.
- investigating May 20, 2025, 12:26 PM UTC
We are continuing to investigate this issue.
- investigating May 20, 2025, 01:00 PM UTC
We are still investigating this issue. Please note that it appears to not affect all our customers that use our Checkout Widget.
- monitoring May 20, 2025, 01:24 PM UTC
The investigation has identified that the reported issue is isolated to a small subset of our customer base. Findings indicate an issue with the site integration with our Checkout widget. Not a site-wide outage of the Checkout widget. The continued mitigation of those issues will be conducted with affected parties.
- monitoring May 20, 2025, 01:30 PM UTC
We are continuing to monitor for any further issues.
- resolved May 20, 2025, 03:58 PM UTC
No issues identified in our Checkout widget. Dialogues has been held with parties that experienced issues to have a look at the integration points. Please note that this is a late update of resolution and the status page will later be adjusted with proper timestamps. We wish you a great Wednesday evening.