Ingrid incident

Returns end users not getting their label

Major Resolved View vendor source →
Started
Apr 15, 2026, 08:04 AM UTC
Resolved
Apr 15, 2026, 11:49 AM UTC
Duration
3h 44m
Detected by Pingoru
Apr 15, 2026, 08:04 AM UTC

Affected components

Returns

Update timeline

  1. investigating Apr 15, 2026, 08:04 AM UTC

    We are currently investigating this issue.

  2. identified Apr 15, 2026, 08:45 AM UTC

    Issue identified, mitigated and in progress of re-processing affected Returns.

  3. resolved Apr 15, 2026, 11:49 AM UTC

    This incident has been resolved.

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