Ingrid experienced a critical incident on June 12, 2025 affecting Checkout and Tracking and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
CheckoutTrackingTransport AdministrationReturnsAPI ConnectivityIngrid Merchant Platform
Update timeline
- identified Jun 12, 2025, 07:14 PM UTC
We are currently experiencing issues due to out hosting provider Google has global outades of their Compute platform.
- identified Jun 12, 2025, 07:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 12, 2025, 07:16 PM UTC
For reference: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
- monitoring Jun 12, 2025, 07:40 PM UTC
Google reports that the issues has been mitigated across their regions where we operate. We are monitoring the situation. https://status.cloud.google.com/
- resolved Jun 12, 2025, 08:01 PM UTC
Operations appear to be back to normal with the Google platform for our regions. We are continuing to monitor the situation.