Ingrid experienced a minor incident on February 26, 2026 affecting Tracking, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2026, 11:28 AM UTC
We are currently investigating the issue of budbee tracking events not being synchronised properly for a part of our merchants.
- monitoring Feb 26, 2026, 12:34 PM UTC
A fix has been implemented, we are currently observing the results.
- resolved Feb 26, 2026, 02:36 PM UTC
This incident has been resolved.
- postmortem Jun 09, 2026, 11:56 AM UTC
On 13 April 2026, Ingrid identified that a subset of merchants using Ingrid Returns had not been receiving tracking status updates for return shipments handled by a specific carrier integration. The issue was limited to the Ingrid Returns product; outbound shipments and other carrier integrations were not affected. The root cause was a configuration constraint in the carrier integration that limited tracking event delivery to a single processing context. A fix applied earlier in 2026 to restore outbound tracking had inadvertently deactivated the tracking delivery path for the Returns product. A temporary fix was deployed on 15 April 2026, restoring tracking event delivery for affected merchants. A longer-term architectural fix is in progress. ### Timeline \(CEST\) * **13 April 2026, 11:05** — Issue identified; incident declared * **15 April 2026, ~09:59** — Fix deployed; Returns tracking events restored * **17 April 2026, 17:00** — Incident confirmed resolved