Ingrid experienced a major incident on May 20, 2026 affecting Transport Administration, lasting 5h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 06:24 AM UTC
We have recently identified an error in the system that affects bulk shipment bookings that result in timeouts. We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.
- identified May 20, 2026, 09:18 AM UTC
Prio: High Scope: Bulk Shipments Update: The issue has been partially resolved as we have addressed the root cause of the timeout issues, we are still investigating remaining complications with the bulk shipment workflows that are causing them to not function as expected and will update as we get further details on what is causing those issues.
- monitoring May 20, 2026, 11:37 AM UTC
The error appears to have been resolved. We are currently monitoring the fix and we will update here as we confirm the resolution of this incident.
- resolved May 20, 2026, 12:07 PM UTC
The incident has now been resolved. We will be sending a follow up email, containing a post mortem of the incident, within the next week.