Ingrid incident

Unable to print labels and book returns.

Major Resolved View vendor source →

Ingrid experienced a major incident on May 26, 2026 affecting Returns, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 08:20 AM UTC
Resolved
May 26, 2026, 09:20 AM UTC
Duration
59m
Detected by Pingoru
May 26, 2026, 08:20 AM UTC

Affected components

Returns

Update timeline

  1. investigating May 26, 2026, 08:20 AM UTC

    We are currently investigating this issue.

  2. identified May 26, 2026, 08:29 AM UTC

    The issue has been identified and a fix is being deployed

  3. monitoring May 26, 2026, 08:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2026, 09:20 AM UTC

    The incident has been resolved, all of failed shipments were rebooked successfully.