Ingrid experienced a major incident on July 26, 2024 affecting Checkout and Transport Administration, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 26, 2024, 08:23 AM UTC
We have recently identified an error in the system that affects Best Coverage. We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.
- identified Jul 26, 2024, 08:38 AM UTC
Prio: Critical Scope: All Best Products Update: The API went down around 04:00 26 July 2024. We are currently investigating how to get the coverage back online.
- identified Jul 26, 2024, 09:40 AM UTC
Prio: Critical Scope: Best Coverage Update: Due to a server error on 25 July 2024, delivery zones in their API were erased. Best is working to upload all the Zip Codes again within the hour
- monitoring Jul 26, 2024, 10:58 AM UTC
Best confirmed that Home Delivery Small has been restored and are working to resolve Medium & X-L products. Ingrid has completed a back-up restore to resolve the coverage error during booking & label creation
- monitoring Jul 26, 2024, 11:36 AM UTC
Best services have been restored and we are currently monitoring checkout & booking
- resolved Jul 26, 2024, 12:09 PM UTC
The incident has now been resolved. We will be sending a follow up email, containing a post mortem of the incident, within the next week.