Ingrid incident

Incident Protocol Initiated - Porterbuddy

Minor Resolved View vendor source →

Ingrid experienced a minor incident on August 21, 2024 affecting Transport Administration, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2024, 09:37 AM UTC
Resolved
Aug 21, 2024, 09:55 AM UTC
Duration
17m
Detected by Pingoru
Aug 21, 2024, 09:37 AM UTC

Affected components

Transport Administration

Update timeline

  1. investigating Aug 21, 2024, 09:37 AM UTC

    We have recently identified an error with Porterbuddies services being down. We will inform you as we get more information from Porterbuddy on the investigation and resolution of the issues

  2. identified Aug 21, 2024, 09:40 AM UTC

    Prio: High Scope: All Budbee and Porterbuddy services Update: The issues stem from an issue with the Budbee API which also affects Porterbuddy

  3. monitoring Aug 21, 2024, 09:46 AM UTC

    The error appears to have been resolved. We are currently monitoring the fix and we will update here as we confirm the resolution of this incident.

  4. resolved Aug 21, 2024, 09:55 AM UTC

    The incident has now been resolved. We will be sending a follow up email, containing a post mortem of the incident, within the next week.