Ingrid incident

Authentication issue

Notice Resolved View vendor source →

Ingrid experienced a notice incident on November 26, 2024 affecting API Connectivity and Ingrid Merchant Platform, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 03:42 PM UTC
Resolved
Nov 26, 2024, 04:45 PM UTC
Duration
1h 2m
Detected by Pingoru
Nov 26, 2024, 03:42 PM UTC

Affected components

API ConnectivityIngrid Merchant Platform

Update timeline

  1. identified Nov 26, 2024, 03:42 PM UTC

    We have identified an authentication issue from internal testing. We have no evidence to believe that this has been exploited.

  2. resolved Nov 27, 2024, 12:02 PM UTC

    This incident has been resolved. This issue affected users of our In-Store product and has now been resolved.