Ingrid experienced a major incident on February 21, 2025 affecting Transport Administration, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2025, 07:34 AM UTC
We have recently identified an error in the system that affects (UPS Booking (TA) ). We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.
- identified Feb 21, 2025, 07:41 AM UTC
It has been identified that the UPS API has a current outage and the solution is being investigated. Updates will follow shortly
- identified Feb 21, 2025, 07:51 AM UTC
We have recieved confirmation that the UPS has escalated the incident and are working on a solution to their REST API to restore services We are currently awaiting a status update from the carrier
- identified Feb 21, 2025, 09:02 AM UTC
The global UPS outage is still ongoing, and the UPS team is actively working to resolve the issue. We will continue to provide updates as progress is made.
- monitoring Feb 21, 2025, 09:15 AM UTC
Ongoing monitoring of the REST API indicates that the service has been restored. We are now awaiting confirmation from the carrier to verify full restoration.
- resolved Feb 21, 2025, 09:50 AM UTC
The incident has now been marked as resolved UPS REST API was officially restored at 10:07