Ingrid experienced a critical incident on May 15, 2025 affecting Returns, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2025, 06:11 AM UTC
We have recently identified an error in the system that affects the Returns Portal. We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.
- monitoring May 15, 2025, 06:51 AM UTC
The error appears to have been resolved. We are currently monitoring the fix and we will update here as we confirm the resolution of this incident.
- resolved May 15, 2025, 06:54 AM UTC
The incident has now been resolved and the Returns Service is operational