Infront experienced a major incident on September 22, 2026 affecting Infront Services (pilot phase) and Infront Data Manager Regulatory, lasting 7h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 08:40 AM UTC
Investigating – We have identified an issue affecting the availability of XTRAKTER data within our Data Manager service. Our team is working with our data provider to restore access. We do not have a confirmed resolution time at this stage. We will provide an update as more information becomes available.
- investigating Sep 22, 2026, 11:04 AM UTC
Update – We are still working with our data provider to restore access. There is currently no confirmed resolution time for this issue. We will provide an update as more information becomes available.
- investigating Sep 22, 2026, 01:07 PM UTC
Update – We are still working with our data provider to restore access. There is currently no confirmed resolution time for this issue. We will provide an update as more information becomes available.
- resolved Sep 22, 2026, 03:54 PM UTC
Resolved – The vendor issue has been resolved and access has been restored. The missing files will be processed and delivered together with tomorrow’s regular files. This incident is now considered resolved. Thank you for your patience.