Infobip incident

Global - Customer Portal Service Degradation

Critical Resolved View vendor source →
Started
Apr 28, 2026, 08:19 AM UTC
Resolved
Apr 28, 2026, 08:53 AM UTC
Duration
34m
Detected by Pingoru
Apr 28, 2026, 08:19 AM UTC

Affected components

Global (Europe)EU Region-lockedUnited States

Update timeline

  1. investigating Apr 28, 2026, 08:19 AM UTC

    We are currently experiencing issues with Customer Portal services. Users may encounter errors when accessing the portal or attempting to log in.

  2. investigating Apr 28, 2026, 08:24 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 28, 2026, 08:36 AM UTC

    A fix has been implemented, and we are monitoring the system to ensure stability.

  4. resolved Apr 28, 2026, 08:53 AM UTC

    The incident has been resolved. Start (UTC): 28 April 2026 07:59 End (UTC): 28 April 2026 08:23 Impact: Users may encounter errors when accessing the portal or attempting to log in. Thank you for your understanding and patience.

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