Infobip incident

Global (Europe) - Inbound WhatsApp service degradation

Minor Resolved View vendor source →

Infobip experienced a minor incident on July 9, 2026 affecting Global (Europe), lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 10:19 AM UTC
Resolved
Jul 09, 2026, 12:30 PM UTC
Duration
2h 11m
Detected by Pingoru
Jul 09, 2026, 10:19 AM UTC

Affected components

Global (Europe)

Update timeline

  1. investigating Jul 09, 2026, 10:19 AM UTC

    We are currently experiencing issues with inbound WhatsApp service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.

  2. investigating Jul 09, 2026, 11:01 AM UTC

    The team is still investigating this issue. We'll continue sharing updates.

  3. resolved Jul 09, 2026, 12:30 PM UTC

    The issue has been successfully resolved and the service is once again operational. Some sender might not have been able receive inbound messages. Start (UTC): 09 July 2026 08:22 End (UTC): 09 July 2026 11:49 Impact: Some sender might not have been able receive inbound messages.