Infobip incident

Global (Europe) - Self-Service users unable to add Whatsapp or Viber channel

Infobip experienced a major incident on April 27, 2026 affecting Global (Europe), lasting 21m. The incident has been resolved; the full update timeline is below.

Started: Apr 27, 2026, 07:14 AM UTC
Resolved: Apr 27, 2026, 07:36 AM UTC
Duration: 21m
Detected by Pingoru: Apr 27, 2026, 07:14 AM UTC

Affected components

Global (Europe)

Update timeline

investigating Apr 27, 2026, 07:14 AM UTC

This is to inform you that we are currently experiencing an issue on Customer Portal. Our Self-Service users might notice that they can not add Whatsapp or Viber channel over Customer Portal. The issue is being inspected by our engineering team, more details will follow in the next update.
resolved Apr 27, 2026, 07:36 AM UTC

The incident has been resolved. Start (UTC): 27 April 2026 07:07 End (UTC): 27 April 2026 07:34 Impact: Self-service users could not add (activate) WhatsApp and Viber channels over Customer Portal.