Infobip experienced a critical incident on July 2, 2026 affecting Pakistan and Pakistan and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 07:39 PM UTC
We are currently experiencing a general connectivity degradation at the Pakistan data center. Our clients may notice issues when using services hosted or routed through this location, including Portal access, Email, Voice, WhatsApp, Broadcast and People. The impact may include errors, degraded performance, pages not loading, or intermittent service availability. Our team is working with the relevant provider to resolve the issue. More details will be shared in the next update.
- identified Jul 02, 2026, 08:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 02, 2026, 08:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2026, 08:35 PM UTC
The incident has been resolved. Start (UTC): 02 July 2026 13:03 End (UTC): 02 July 2026 19:54