Infobip incident
Global (Europe) - Multiple services degradation
Infobip experienced a minor incident on June 25, 2026 affecting Global (Europe) and Global (Europe) and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 11:16 AM UTC
This is to inform you that we are currently experiencing issues with multiple hosted services and channels in our Global (Europe) data centers. You may notice problems with traffic processing across multiple channels, including WhatsApp, Voice, and Email, and others - as well as service difficulties when using Conversations and Moments.
- investigating Jun 25, 2026, 11:45 AM UTC
Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
- investigating Jun 25, 2026, 12:14 PM UTC
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.
- investigating Jun 25, 2026, 12:43 PM UTC
Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.
- monitoring Jun 25, 2026, 01:18 PM UTC
A fix has been implemented, and we are monitoring the situation with the impacted services.
- resolved Jun 25, 2026, 01:25 PM UTC
This is to inform you that the incident has been resolved and all affected services have been restored to full functionality. Start: 25 June 2026, 10:52 UTC End: 25 June 2026, 13:16 UTC Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data center. Customers utilizing channels such as WhatsApp, Voice, Viber, SMS, RCS, Email, and LINE may have observed processing delays and interrupted traffic flow. Additionally, Conversations and Moments services were impacted by irregular message processing and delays.