Infobip incident

Multiple Locations - WhatsApp Traffic Processing Degradation

Minor Resolved View vendor source →

Infobip experienced a minor incident on June 18, 2026 affecting Global (Europe) and India, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 07:45 AM UTC
Resolved
Jun 19, 2026, 12:50 PM UTC
Duration
1d 5h
Detected by Pingoru
Jun 18, 2026, 07:45 AM UTC

Affected components

Global (Europe)India

Update timeline

  1. investigating Jun 18, 2026, 07:45 AM UTC

    We are currently encountering delays in processing of WhatsApp traffic. Our dedicated team is already checking this and more updates will follow.

  2. investigating Jun 18, 2026, 07:45 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 18, 2026, 08:10 AM UTC

    Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.

  4. identified Jun 18, 2026, 08:39 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Jun 18, 2026, 09:37 AM UTC

    We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

  6. monitoring Jun 18, 2026, 12:21 PM UTC

    Our dedicated team has deployed a fix and is currently monitoring the situation.

  7. monitoring Jun 18, 2026, 02:38 PM UTC

    Our dedicated team has deployed a fix and remains actively engaged in monitoring the situation.

  8. monitoring Jun 18, 2026, 07:53 PM UTC

    The delays and processing issues appear to have been resolved. Our teams are continuing to monitor the situation to ensure it is fully resolved.

  9. monitoring Jun 19, 2026, 12:38 AM UTC

    Our team is continuing to monitor the situation to confirm it is completely resolved.

  10. monitoring Jun 19, 2026, 04:55 AM UTC

    Our team is actively monitoring the situation to ensure that the issue has been completely resolved and does not reoccur.

  11. monitoring Jun 19, 2026, 10:26 AM UTC

    Our teams are continuously monitoring the situation to ensure it is fully resolved.

  12. resolved Jun 19, 2026, 12:50 PM UTC

    The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 June 2026 07:29 End (UTC): 19 June 2026 11:37 Impact: You might have experienced delays in processing of WhatsApp traffic