Infobip incident
Global (Europe) - Conversations Auto-Assignment Degradation
Infobip experienced a minor incident on June 10, 2026 affecting Global (Europe), lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2026, 08:13 AM UTC
We are currently experiencing issues with auto assignment in Conversations affecting users in Global (Europe). Our teams are actively working on a fix. As a temporary workaround, affected users are advised to log out of the interface, wait two minutes, and then log back in.
- investigating Jun 10, 2026, 08:13 AM UTC
We are continuing to investigate this issue.
- investigating Jun 10, 2026, 08:47 AM UTC
During the incident, some customers may have experienced irregular Workflow execution behavior. The issue has been resolved and Workflow functionality is stabilizing. We are continuing to investigate the auto‑assignment behavior and will provide further updates as they become available.
- resolved Jun 10, 2026, 12:27 PM UTC
The issue has been resolved, and we are seeing improvements related to auto‑assignment and capacity as the errors for the affected services are gradually reducing. Start (UTC): 09 June 2026 14:01 UTC End (UTC): 10 June 2026 11:58 UTC Impact: Auto‑Assignment and Capacity in Conversations processing issues