Infobip incident

Global (Europe) - Conversations Auto-Assignment Degradation

Minor Ongoing View vendor source →

Infobip is currently experiencing a minor incident affecting Global (Europe), which began 2h ago. The vendor's full update timeline is below.

Started
Jun 10, 2026, 08:13 AM UTC
Resolved
Ongoing
Duration
● 2h 8m
Detected by Pingoru
Jun 10, 2026, 08:13 AM UTC

Affected components

Global (Europe)

Update timeline

  1. investigating Jun 10, 2026, 08:13 AM UTC

    We are currently experiencing issues with auto assignment in Conversations affecting users in Global (Europe). Our teams are actively working on a fix. As a temporary workaround, affected users are advised to log out of the interface, wait two minutes, and then log back in.

  2. investigating Jun 10, 2026, 08:13 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 10, 2026, 08:47 AM UTC

    During the incident, some customers may have experienced irregular Workflow execution behavior. The issue has been resolved and Workflow functionality is stabilizing. We are continuing to investigate the auto‑assignment behavior and will provide further updates as they become available.