Infobip incident

Multiple Locations - Customer Portal Top-up Service Degradation

Minor Resolved View vendor source →

Infobip experienced a minor incident on May 18, 2026 affecting Global (Europe) and EU Region-locked and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 12:06 PM UTC
Resolved
May 18, 2026, 12:30 PM UTC
Duration
23m
Detected by Pingoru
May 18, 2026, 12:06 PM UTC

Affected components

Global (Europe)EU Region-lockedGreat BritainIndiaIndonesiaPakistanQatarSaudi ArabiaTurkeyUnited Arab Emirates

Update timeline

  1. investigating May 18, 2026, 12:06 PM UTC

    We are currently experiencing issues with Add Funds page over our Customer Portal. You may experience difficulties with adding funds to your accounts. The issue is being investigated and more updates will follow shortly.

  2. identified May 18, 2026, 12:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 18, 2026, 12:30 PM UTC

    The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 May 2026 11:14 End (UTC): 18 May 2026 12:21 Impact: Add-Funds page unavailable (error 404 reverted)