Infobip incident

Global (Europe) - WhatsApp templates API degradation

Infobip experienced a minor incident on December 19, 2025 affecting Global (Europe), lasting 45m. The incident has been resolved; the full update timeline is below.

Started: Dec 19, 2025, 12:43 PM UTC
Resolved: Dec 19, 2025, 01:28 PM UTC
Duration: 45m
Detected by Pingoru: Dec 19, 2025, 12:43 PM UTC

Affected components

Global (Europe)

Update timeline

investigating Dec 19, 2025, 12:43 PM UTC

We are currently experiencing issues with WhatsApp templates API over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
resolved Dec 19, 2025, 01:28 PM UTC

The issue has been successfully resolved and the service is once again operational. The issue affected specific WhatsApp templates endpoint. Start (UTC): 19 December 12:16 End (UTC): 19 December 13:07 Impact: The endpoint /whatsapp/2/senders/(sender)/templates reverted error 500