Infobip incident

Global Europe - WhatsApp Template service degradation

Notice Resolved View vendor source →

Infobip experienced a notice incident on December 30, 2025 affecting Global (Europe), lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2025, 09:13 PM UTC
Resolved
Dec 30, 2025, 09:13 PM UTC
Duration
—
Detected by Pingoru
Dec 30, 2025, 09:13 PM UTC

Affected components

Global (Europe)

Update timeline

  1. resolved Dec 30, 2025, 09:13 PM UTC

    We experienced a degradation in our Global Europe data center that affected WhatsApp Templates functionality, which caused issues when consulting WhatsApp templates During this period, you may have experienced errors or delays while checking WhatsApp Templates over Portal, and 5xx errors while calling the "/whatsapp/2/senders/{sender}/templates" endpoint via API. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational. Start (UTC): 30-12-2025 19:45 End (UTC): 30-12-2025 20:52