Infobip experienced a critical incident on January 14, 2026 affecting Pakistan and Pakistan and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2026, 12:29 PM UTC
We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.
- identified Jan 14, 2026, 01:23 PM UTC
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
- resolved Jan 14, 2026, 01:33 PM UTC
The issue has been successfully resolved and the service is once again operational. The issue was caused by a network issue thus affecting all services. Start (UTC): 14 January 12:18 End (UTC): 14 January 13:16 Impact: Network issue affecting all services.