Infobip incident

Global (Europe) - WhatsApp Traffic Processing Delays

Minor Resolved View vendor source →

Infobip experienced a minor incident on January 19, 2026 affecting Global (Europe), lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2026, 03:41 PM UTC
Resolved
Jan 19, 2026, 04:53 PM UTC
Duration
1h 12m
Detected by Pingoru
Jan 19, 2026, 03:41 PM UTC

Affected components

Global (Europe)

Update timeline

  1. investigating Jan 19, 2026, 03:41 PM UTC

    We are currently encountering delays in processing WhatsApp traffic over our global (Europe) data center. The scope of the issue is currently being investigated and more information will follow in the next update.

  2. monitoring Jan 19, 2026, 04:17 PM UTC

    We have successfully identified and isolated the issue, and currently, the enqueued messages are being processed. We are monitoring the results.

  3. resolved Jan 19, 2026, 04:53 PM UTC

    The issue has been successfully resolved and the service is once again operational. Start (UTC): 19 January 06:58 End (UTC): 19 January 16:15 Impact: You might have experienced delays in WhatsApp outbound messages delivery.