Infobip incident

Global (Europe) - Degradation of multiple services

Infobip experienced a major incident on February 25, 2026 affecting Global (Europe) and Global (Europe), lasting 30m. The incident has been resolved; the full update timeline is below.

Started: Feb 25, 2026, 10:33 AM UTC
Resolved: Feb 25, 2026, 11:03 AM UTC
Duration: 30m
Detected by Pingoru: Feb 25, 2026, 10:33 AM UTC

Affected components

Global (Europe)Global (Europe)

Update timeline

investigating Feb 25, 2026, 10:33 AM UTC

We are currently experiencing an issue with Answers service on our Global (Europe) data center. You may notice that incoming traffic is not processed correctly and that traffic is processed with significant delay. Our team is investigation and we will share more details in the following updates.
investigating Feb 25, 2026, 10:47 AM UTC

We are continuing to investigate the issue. Please note that the issue affected multiple services including Moments and Answers. You may notice that you can't select senders for all channels when creating campaigns and that incoming messages are not being received.
resolved Feb 25, 2026, 11:03 AM UTC

The incident has been resolved. Start (UTC): 25 February 2026 10:04 End (UTC): 25 February 2026 10:47 Impact: Incoming traffic was not processed correctly due to an issue with senders. This caused issues with Answers service. Also, users could not select senders when creating campaigns.