Incode experienced a major incident on December 18, 2025 affecting Omni EU, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2025, 12:24 AM UTC
We are currently investigating a potential incident that may be impacting some services. Our team is actively working to assess the situation and determine the scope of the issue. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- investigating Dec 18, 2025, 12:56 AM UTC
We are currently investigating a potential incident that may be impacting some services. Our team is actively working to assess the situation and determine the scope of the issue. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- investigating Dec 18, 2025, 01:27 AM UTC
We are currently investigating a potential incident that may be impacting some services in our SaaS EU Region. Our team is actively working to assess the situation and determine the scope of the issue. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- identified Dec 18, 2025, 01:36 AM UTC
We have identified the issue and will apply the proper corrections in order to resolve this issue.
- monitoring Dec 18, 2025, 01:37 AM UTC
We have implemented a fix and we are monitoring that no more errors appear.
- resolved Dec 18, 2025, 01:55 AM UTC
We are pleased to inform you that Incode services have been fully restored and operating as expected.