Incode incident

SaaS EU Degradation - Missing new sessions on Dashboard

Minor Resolved View vendor source →

Incode experienced a minor incident on January 21, 2026 affecting Omni EU, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 11:40 AM UTC
Resolved
Jan 21, 2026, 12:54 PM UTC
Duration
1h 14m
Detected by Pingoru
Jan 21, 2026, 11:40 AM UTC

Affected components

Omni EU

Update timeline

  1. investigating Jan 21, 2026, 11:40 AM UTC

    We are currently investigating this issue.

  2. identified Jan 21, 2026, 11:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 21, 2026, 12:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2026, 12:54 PM UTC

    This incident has been resolved.