Incode incident

Failed session issue on Saas EU

Major Resolved View vendor source →

Incode experienced a major incident on March 5, 2026 affecting Omni EU, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2026, 11:08 AM UTC
Resolved
Mar 05, 2026, 12:47 PM UTC
Duration
1h 39m
Detected by Pingoru
Mar 05, 2026, 11:08 AM UTC

Affected components

Omni EU

Update timeline

  1. identified Mar 05, 2026, 11:08 AM UTC

    We have identified an issue on Saas EU where many sessions are failing and a fix is being implemented.

  2. identified Mar 05, 2026, 11:38 AM UTC

    We have identified an issue on Saas EU where many sessions are failing and a fix is being implemented.

  3. monitoring Mar 05, 2026, 12:07 PM UTC

    Fix has been implemented and issue is resolved. We will keep monitoring the incident.

  4. resolved Mar 05, 2026, 12:47 PM UTC

    Fix has been implemented and working as expected. We are marking this incident as resolved.