Incode incident

New sessions not appearing in SaaS EU dashboard

Minor Resolved View vendor source →

Incode experienced a minor incident on April 30, 2026 affecting Omni EU, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 11:29 AM UTC
Resolved
Apr 30, 2026, 11:52 AM UTC
Duration
23m
Detected by Pingoru
Apr 30, 2026, 11:29 AM UTC

Affected components

Omni EU

Update timeline

  1. investigating Apr 30, 2026, 11:29 AM UTC

    New sessions are not showing up in the dashboard on the SaaS EU environment. We are investigating.

  2. monitoring Apr 30, 2026, 11:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 11:52 AM UTC

    This incident has been resolved.