Incode experienced a minor incident on May 8, 2026 affecting Omni US, lasting 22h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 05:43 AM UTC
We are currently detecting a degradation caused by our public cloud provider, we are activating a failover to a secondary region.
- monitoring May 08, 2026, 06:04 AM UTC
We detect an important improvement in the service levels. There was no need to switch to a secondary region. Our team continues monitoring.
- monitoring May 08, 2026, 06:27 AM UTC
The SaaS US platform continues to be stable without further degradation. We are still in close observation mode, since the cloud provider hasn't confirmed complete restoration of the affected availability zone.
- monitoring May 08, 2026, 09:21 AM UTC
The cloud provider updates look promising, but they still haven't closed out the incident. We are still observing the situation.
- monitoring May 08, 2026, 03:01 PM UTC
All systems are operating normally, but we’re still waiting for the provider to confirm that all services have fully recovered.
- monitoring May 08, 2026, 05:01 PM UTC
All systems are operating normally, but we’re still seeing intermittent issues affecting some services. We’re awaiting confirmation from provider that all services have fully recovered.
- monitoring May 08, 2026, 08:29 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 08, 2026, 11:33 PM UTC
All systems are operating normally, but we’re still seeing intermittent issues affecting some services. We’re awaiting confirmation from provider that all services have fully recovered.
- resolved May 09, 2026, 03:52 AM UTC
All systems are operating normally. Confirmation received from Vendor that all services have fully recovered