Incident IQ Outage History

Incident IQ is up right now

Incident IQ had 6 outages in the last 2 years totaling 11h 16m of downtime — averaging 0.2 incidents per month.

There were 6 Incident IQ outages since October 27, 2025 totaling 11h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.incidentiq.com

Minor August 11, 2026

Platform Performance Issue

Detected by Pingoru
Aug 11, 2026, 06:09 PM UTC
Resolved
Aug 11, 2026, 07:03 PM UTC
Duration
54m
Affected: Platform
Timeline · 3 updates
  1. investigating Aug 11, 2026, 06:09 PM UTC

    We want to inform you that we are currently experiencing a performance issue that may impact your experience on our platform. Our engineering team is actively investigating the issue, and we are working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated on our progress and notify you as soon as the platform is performing at optimal levels.

  2. monitoring Aug 11, 2026, 06:15 PM UTC

    Our engineering team has identified the root cause and applied a fix. We are actively monitoring the results, and services are recovering.

  3. resolved Aug 11, 2026, 07:03 PM UTC

    Our internal monitoring and testing confirm that the platform and all services are fully restored and operating normally. We apologize for any disruption this issue may have caused and appreciate your patience while our team worked on a fix. If you continue to experience any issues, please don't hesitate to reach out to our support team.

Read the full incident report →

Minor August 4, 2026

Intermittent Performance Issue

Detected by Pingoru
Aug 04, 2026, 03:39 PM UTC
Resolved
Aug 04, 2026, 04:45 PM UTC
Duration
1h 5m
Affected: Platform
Timeline · 4 updates
  1. investigating Aug 04, 2026, 03:39 PM UTC

    We are experiencing intermittent site responsiveness issues, causing slow page loads and feature performance. Our engineering team is currently investigating and working on a solution. We will provide updates here as soon as they become available. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Aug 04, 2026, 04:15 PM UTC

    Our engineering team has identified the root cause and applied a fix. We are actively monitoring the results and expect services to recover over the next 30 minutes.

  3. resolved Aug 04, 2026, 04:45 PM UTC

    Our internal monitoring and testing confirm that the platform and all services are fully restored and operating normally. We apologize for any disruption this issue may have caused and appreciate your patience while our team worked on a fix. If you continue to experience any issues, please don't hesitate to reach out to our support team.

  4. postmortem Aug 06, 2026, 07:50 PM UTC

    On Tuesday morning, 08/04/2026, a performance update caused temporary and intermittent slowness across parts of the platform, particularly during batch check-in and check-out. Our team isolated the cause, reversed the update, and fully restored normal performance by early afternoon. No data was impacted. We have paused these types of updates during the busy back to school season and are updating our internal monitoring to ensure faster detection moving forward.

Read the full incident report →

Major June 8, 2026

Incident IQ Phones Down

Detected by Pingoru
Jun 08, 2026, 05:53 PM UTC
Resolved
Jun 08, 2026, 06:30 PM UTC
Duration
36m
Affected: iiQ Phone Support
Timeline · 2 updates
  1. investigating Jun 08, 2026, 05:53 PM UTC

    We are currently experiencing an outage from our phone vendor. To contact Support please put in a ticket via the in application messenger, or email us at [email protected]. We will provide an update here as soon as the phones are working again.

  2. resolved Jun 08, 2026, 06:30 PM UTC

    Resolved: Phone Services Restored The issues affecting our phone systems have been fully resolved, and all lines are back up and running. We apologize for the inconvenience and appreciate your patience while we worked to restore functionality.

Read the full incident report →

Minor May 11, 2026

Some characters not working in ticket comments.

Detected by Pingoru
May 11, 2026, 12:33 PM UTC
Resolved
May 11, 2026, 03:03 PM UTC
Duration
2h 30m
Affected: Platform
Timeline · 3 updates
  1. identified May 11, 2026, 12:33 PM UTC

    We are investigating reports of an issue affecting the use of certain characters in the ticket comments fields. Workaround: You can type up notes in another field or text editor, such as Word or Notepad, and copy the text into the comments field. The rest of the platform remains operational. We are working to identify the problem and will update you soon.

  2. monitoring May 11, 2026, 01:51 PM UTC

    We are pleased to share that a resolution has been implemented, and our team is currently monitoring the system to ensure continued stability. If you are still seeing any irregularities, please refresh your session by closing and restarting your browser.

  3. resolved May 11, 2026, 03:03 PM UTC

    The underlying root cause has been addressed and our monitoring confirms that all systems are functioning as expected. If you continue to see any local cached issues, we recommend a final browser restart.

Read the full incident report →

Minor October 27, 2025

Intermittent Page Loads and Login Issues

Detected by Pingoru
Oct 27, 2025, 06:36 PM UTC
Resolved
Oct 27, 2025, 09:09 PM UTC
Duration
2h 33m
Affected: Platform
Timeline · 4 updates
  1. investigating Oct 27, 2025, 06:36 PM UTC

    We are aware of intermittent issues affecting page loads and login issues. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.

  2. monitoring Oct 27, 2025, 07:07 PM UTC

    We are pleased to report that all systems are stable and operating normally. Our team will continue to closely monitor performance to ensure continued stability. Thank you for your patience.

  3. resolved Oct 27, 2025, 09:09 PM UTC

    Following a review, our internal monitoring and testing show that all systems are fully operational. We appreciate your patience as we verified system health. If you are still experiencing any issues, please contact our support team directly so we can investigate further.

  4. postmortem Nov 12, 2025, 11:22 PM UTC

    At separate times on October 27th and 30th, IncidentIQ experienced brief periods of degraded platform performance. During these windows, users experienced slow page loads, timeouts, and overall sluggish response times across several areas of the application. The issues were remediated by adjusting, but not fundamentally changing, cloud database configurations. Initial investigation by the engineering team identified issues with a patch deployed by one of our upstream cloud vendors. While working with the vendor to confirm the cause and roll back the change, iiQ engineers increased capacity and deployed additional resources to ensure performance was not impacted between October 30th and November 7th. On November 7, 2025 the provider’s engineers rolled back the patch overnight. No similar incidences of these symptoms have occurred since the rollback, and we expect the rollback will fully resolve this class of issues.

Read the full incident report →