Incentivio incident

User Account Access Issue

Notice Resolved View vendor source →

Incentivio experienced a notice incident on February 26, 2025 affecting User Service, lasting 22h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 07:13 PM UTC
Resolved
Feb 27, 2025, 05:15 PM UTC
Duration
22h 2m
Detected by Pingoru
Feb 26, 2025, 07:13 PM UTC

Affected components

User Service

Update timeline

  1. investigating Feb 26, 2025, 07:13 PM UTC

    We are currently investigating an issue that may impact some users ability to access their account or reset their password.

  2. monitoring Feb 27, 2025, 01:30 PM UTC

    A fix has been released and we are monitoring the results.

  3. resolved Feb 27, 2025, 05:15 PM UTC

    This incident has been resolved.