Resolved after 4 days, affecting Web Application and Mobile Application, on October 29, 2020.
As of today we have received reports that users are only seeing partial data from Fitbit in their IncentFit accounts. We have identified the issue, and are working to pull in any missing data. Please allow 24-48 hours for us to backfill any missing steps and activities. We have increased server capacity to ensure a timely resolution.
Affected components
Update timeline
- identified Oct 29, 2020, 02:43 PM UTC
As of today we have received reports that users are only seeing partial data from Fitbit in their IncentFit accounts. We have identified the issue, and are working to pull in any missing data. Please allow 24-48 hours for us to backfill any missing steps and activities. We have increased server capacity to ensure a timely resolution.
- resolved Nov 02, 2020, 03:25 PM UTC
All synced activities should be up to date now.
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