Resolved after 2 days 6 hours, affecting Mobile Application, on August 18, 2025.
This incident has been resolved. Any affected users can simply open the IncentFit application on their apple device in order to restore any incorrect Apple Health data.
Affected components
Update timeline
- identified Aug 18, 2025, 11:00 AM UTC
We have identified the issue affecting data syncing for users connected to Apple Health, and we are currently working to resolve it. Please note once again that once the issue is resolved, your data will sync and update accurately—no information will be lost. We appreciate your patience and understanding.
- resolved Aug 20, 2025, 05:10 PM UTC
This incident has been resolved. Any affected users can simply open the IncentFit application on their apple device in order to restore any incorrect Apple Health data.
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