Incapsula incident

[INC-1118] Rio de Janeiro, Brazil (RIO) Data Center Issue

Major Resolved View vendor source →

Incapsula experienced a major incident on September 2, 2026 affecting Rio de Janeiro, Brazil (RIO), lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 04:56 AM UTC
Resolved
Sep 02, 2026, 07:16 AM UTC
Duration
2h 20m
Detected by Pingoru
Sep 02, 2026, 04:56 AM UTC

Affected components

Rio de Janeiro, Brazil (RIO)

Update timeline

  1. investigating Sep 02, 2026, 04:56 AM UTC

    We have identified an issue in the Rio de Janeiro, Brazi data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Further updates will be shared as more information becomes available.

  2. investigating Sep 02, 2026, 05:34 AM UTC

    The team is continuing to work on resolving the issue. To maintain service availability, traffic is being rerouted through an alternate data center in the region. During this time, customers may experience increased latency while the reroute remains in effect. Further updates will be shared as more information becomes available.

  3. investigating Sep 02, 2026, 06:18 AM UTC

    Our team is actively investigating and working to resolve the issue. To maintain service availability, traffic has been temporarily rerouted through an alternate data center in the region. During this time, customers may experience increased latency. Further updates will be shared as more information becomes available.

  4. investigating Sep 02, 2026, 06:59 AM UTC

    The issue has been identified, and technical teams are actively working on remediation. Customer traffic continues to be served normally through an alternate PoP. The next update will be provided no later than 07:30 UTC.

  5. identified Sep 02, 2026, 07:00 AM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Sep 02, 2026, 07:03 AM UTC

    Technical team has successfully activated the PoP, and traffic has been restored to the Janeiro, Brazil (RIO) Data Center. Verification testing and continuous monitoring are currently underway to validate stability and confirm the PoP is fully operational and ready for service.

  7. resolved Sep 02, 2026, 07:16 AM UTC

    Technical team implemented the necessary fixes, completed validation activities, and confirmed service stability through continuous monitoring. All services are operating normally. PoP is fully operational and ready for service.