Incapsula incident

[INC-940] Imperva Management Portal Security Dashboard and API Security Dashboard Issue

Minor Resolved View vendor source →

Incapsula experienced a minor incident on December 7, 2025, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2025, 10:00 AM UTC
Resolved
Dec 07, 2025, 10:43 AM UTC
Duration
43m
Detected by Pingoru
Dec 07, 2025, 10:00 AM UTC

Update timeline

  1. investigating Dec 07, 2025, 10:00 AM UTC

    We have discovered a potential service degradation, affecting the Imperva Management Portal. Security Dashboard and API Security Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

  2. monitoring Dec 07, 2025, 10:16 AM UTC

    Technical teams have performed remedial actions and the Security Dashboard and API Security Dashboards are now correctly displaying data. Technical teams will continue monitoring the system. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

  3. resolved Dec 07, 2025, 10:43 AM UTC

    The incident has been resolved and normal service levels have been restored for the Security Dashboard and API Security Dashboards on the Imperva Management Portal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.